Return & Exchange Policy
We’re bummed if you're not 100% satisfied with the items you received,and we gladly accept returns within 45 days of receipt for most items in new condition.
> Return Conditions <
No restocking fee to be charged to the consumers for the return of a product
> General Return Process<
Initiate a return: Please email us at info@thefifthloop.com with photos and/or videos of the
items and let us know your order number. Our customer service staff will determine the eligibility
for your return request within 3 business days.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund
Note: The original shipping fee and insurance are non-refundable.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven’t received the refund within 2-3 working days, please check your bank account again.
Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at
info@thefifthloop.com.
Please Note: we do not refund our original shipping cost.
Return Address
If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Please contact us to mail info@thefifthloop.com to get the returned of address.
1. Personalized sizing customization services will be more expensive than other sizes.
2. Please add 3 additional business days to your shipping time when you have requested customization.
3. Customized products can not be exchanged or returned once sold.
4. All dimensions are produced/measured manually with deviation (ranged) at 2-3cm. Hope your friendly understanding.
Please fill in the body size.
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Measure around your bust front and back on the line of your nipples.
Measure around your waist at its narrowest point
Measure around your hip at the widest part of the hipbones.
Measure from the highest point of arm to the wrist bone.
Measure from your waist to the ankle.
The distance from the uppermost part of your thigh to your ankle. It is easiest to measure the inseam based on a well-fitting pair of pants. Measure from the crotch to the cuff on the inside seam of the leg.
Measure your height when you are barefoot and keep your body straight.